Frequently Asked Questions

Please refer to the Address matrix in the About Us section to see exact inclusions for each property.

• Furnishings and appliances
• Fully equipped kitchen with gas cook top, microwave, electric oven & dishwasher*
• Utilities such as gas and electricity
• FREE high speed wireless internet
• Bath room amenities with hairdryer
• Basic Cleaning Pack
• Complimentary Tea and Coffee
• Onsite reception onsite/access, 7 days a week

*dishwasher not available in Premier range 1 bedroom apartment

Yes - bedding configuration can be requested at time of booking. Please pre-book so we can arrange for your apartment to be ready as per requested bedding arrangement. Change of bedding configuration after check-in is subject to availability and an additional charge of $30.00 applies

Secured and undercover car parking is available and accessed via the rear at Hancock Street, Southbank. Car parks are assessed by remote controls. Spaces are limited and must be pre-booked. Cost is $25.00 per day. Larger vehicles such as minibus or van need to find alternative parking elsewhere.

All our apartments include unlimited WIFI internet. The “Your Favourite” range includes Gold standard high-speed Wi-Fi. Unlimited data usage and no restriction on number of devices applies.

You can purchase a Breakfast voucher for $16 at Aria reception. We have negotiated a discounted rate with our cafe "Cafe Bella" in our sister property 200m walk down City Road.

Select a fresh cooked breakfast from the entire menu at this special rate.

Book online for the best available rates and more flexible cancellation policy applies - Alternatively call us on 03 8102 3990

Return customers receive a 5% discount off Best Available Rate guaranteed. Please enquire.

The first night's accommodation rate is required to guarantee your booking. Deposit is charged to the credit card provided at the time of booking (refundable as per our Cancellation Policy).

We accept the following credit cards:

VISA and MasterCard accepted (1.5% credit card surcharge applies)

American Express (3% credit card transaction fee)

Payment by direct debit available. Please contact us on 03 8102 3990 for more details

Yes – a credit card must be presented on check-in

A credit card pre-authorization for security bond of $200.00 is required upon check-in. The security bond is refunded on departure subject to verification of no damage to the apartment or any outstanding charges.

Your deposit will be refunded in full if cancelled minimum 72 hours before check-in time (this is calculated based on 2pm check-in). Less than 72 hours cancellation any deposits paid will be forfeited.

For bookings confirmed for Special Events Periods there is no cancellation fee and your deposit will be refunded in full if you cancel at least 30 days before check-in.

For bookings during Special Events Periods where the booking is made less than 30 days prior to check-in then full pre-payment will be charged to the credit card provided and the booking is non-refundable.

Check-in time is 2pm. Early check-in requests are subject to availability and charges may apply. If you require your apartment to be available prior to our 2pm check-in, we suggest you book the night prior to your arrival date to ensure there is an apartment ready for your arrival.

Aria Reception may be closed for any late arrivals. If this is the case, please proceed to the Intercom at the front door and our Reservations team will remotely check you in.

Check-out time is 10am. Late checkouts requests are subject to availability and charges may apply. Day use of room until 6pm is

• 1 bed AUD $100.00.
• 2 bed AUD $150.00
• 3 bed AUD $200

You are welcome to store your luggage before check-in or after check-out (no more than 6 hours) at Aria Reception @ 285 City Road, Southbank.

Experience Aria Hotel Apartments is located approximately 30 minutes’ drive from Melbourne’s Tullamarine Airport (allow 50 minute drive during peak times). It costs about AUD$50 one way for Taxi/Uber service to the Tullamarine Airport.

Skybus service - $19 per person each way (please check the Skybus website for updated rates). From the airport, Skybus will drop you on City Road, 200m walk from the hotel. For your return way to the airport, we can assist with booking the Skybus or Taxi for you if required.

Prices for Taxi's & Skybus may vary. For current pricing please check the respective websites or with drivers.

We are situated close to many tourist attractions – all within walking distance.

• Crown Casino and Entertainment Centre – 300 m
• Sea Life Melbourne Aquarium 400 m
• National Gallery of Victoria (Art Centre) – 500m
• Royal Botanical Gardens – 1500 m
• Southbank boulevard- 300m
• South Melbourne Markets - 800m

Ask our team at Reception on where to find the most delicious artisan pastries, the most authentic tapas, the best galleries or the quickest tram route across town.

There is a Woolworths Metro supermarket located 3 doors away on City Road. A directory is available in-room with information on other supermarkets located in the vicinity of Aria.

Alternatively, prior to arrival, order online through a major supermarket chain and have it delivered to our Reception. We will ensure your groceries are refrigerated and ready for your arrival.

Our sister properties, Experience Bella Hotel Apartments and Experience Platinum Hotel Apartments, are located within 200m from Aria. Our team can assist you with making a booking there (subject to availability). Alternatively, find them at www.experiencehotels.com.au